We understand how much effort and emotion go into your fertility care. That’s why we’ve made it easier to manage your journey with a single, secure place to access everything you need.
Our secure IMS patient portal helps you stay connected and informed.
With your portal, you can:
To access your account on IMS Care web, you can use one of the following methods:
Prefer using your phone? The IMS Care app offers the same access in the palm of your hand.
With the app, you can:
To use to the IMS Care app, you can search the clinic by using one of the following options:
Paying for your care should be simple, secure, and stress-free.
Through our PersonaPay portal, you can:
Patients can make a payment in the following ways:
Please note: On April 7, 2025, we switched billing systems from Athena to Azalea.
Please check the date of service on your bill to determine which link you should use to pay your bill.
If your bill was for services that occurred on or BEFORE April 6, 2025, please click here to make a payment via Athena:
If your bill was for services that occurred on or AFTER April 7, 2025, please click here to make a payment via Azalea’s PersonPay portal:
You may receive a bill from both Athena and Azalea as we transition during April 2025. Please only pay Azalea for services after April 7.
If anything is unclear, our Central Billing Office customer services team is available to help, please call us at: 888-540-6619.
If you were asked to complete education or document tasks through EngagedMD, please follow the guidance provided by your care team.
We’re here to make things easier.
If you have questions or issues logging into your portal, please contact us: [email protected].
For billing related questions, please contact our Central Billing Office customer service team at 888-540-6619.
